1 Introduction

Afsar Mobitech is a digital seva center and mobile services provider located at Plot No. 145, Tower A, GF-7, Por GIDC, Vadodara, Gujarat — 391243. We are committed to protecting your privacy and ensuring the security of any personal information you provide to us.

This policy applies to all services we provide including but not limited to mobile repair, mobile sales, accessories, government documentation services (PAN, Aadhaar, GST, ITR, Passport, Driving Licence etc.), banking services and printing services.

2 Information We Collect

We may collect the following types of information when you avail our services:

Personal Information

• Identity Information: Full name, date of birth, gender, photograph
• Contact Details: Mobile number, email address, postal address
• Identity Documents: Aadhaar, PAN, Voter ID, Passport, Driving Licence (as required for specific services)
• Biometric Data: Fingerprints and iris scan (only for Aadhaar enrolment and update through UIDAI authorized devices)
• Financial Information: Bank account details, UPI details (for banking services and payments)

Service Specific Information

• Documents required for the specific service you are availing
• Income details (for ITR filing)
• Business details (for GST and UDYAM registration)
• Employment details (for EPFO services)
• Mobile device information (for repair and data transfer services)

Website Information

• IP address and approximate location (when you visit our website)
• Browser type, device type and operating system
• Pages visited and time spent on our website

3 How We Use Your Information

We use your information for the following purposes:

• To provide the specific service you have requested
• To submit applications on your behalf to official government portals (UIDAI, NSDL, UTIITSL, GSTN, EPFO, ECI, MEA, Sarathi etc.)
• To complete banking transactions through authorized channels
• To communicate with you regarding service status and updates
• To maintain records as required by law and government regulations
• To improve our services and customer experience

4 Information Sharing and Disclosure

We do not sell, rent or trade your personal information. We may share your information only in the following circumstances:

With Government Portals

For service-specific submissions to authorized government portals such as:

• UIDAI (for Aadhaar services)
• Income Tax Department (for PAN and ITR)
• GSTN (for GST registration and filing)
• EPFO (for PF services)
• Election Commission of India (for Voter ID)
• Ministry of External Affairs (for Passport)
• Ministry of Road Transport (for Driving Licence)
• Ministry of MSME (for UDYAM registration)

With Banking Partners

As an authorized Business Correspondent of Bank of Baroda, we share necessary information with the bank for account opening, AEPS transactions, money transfers and DBT services.

Legal Compliance

We may disclose your information if required by law, court order, or government authorities for compliance with applicable laws and regulations.

5 Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information:

• Physical documents are stored in secure locations with limited access
• Digital data is transmitted through encrypted official government portals
• Biometric data is captured only through UIDAI certified devices
• Access to customer information is restricted to authorized personnel only
• We follow all UIDAI, RBI and government guidelines for data handling

6 Aadhaar Privacy and Compliance

As a UIDAI Certified Aadhaar Update Center, we strictly adhere to the Aadhaar Act 2016 and UIDAI guidelines:

• Aadhaar number is used only for the specific service requested
• Biometric data is captured only through registered UIDAI devices
• We do not store Aadhaar numbers or biometric data beyond the transaction
• All Aadhaar transactions are logged and auditable
• Consent is obtained before any Aadhaar authentication or update

7 Document Retention

We retain customer information and documents only for as long as necessary:

• Service-related documents are retained as per applicable legal and regulatory requirements
• Application records are maintained for audit and verification purposes
• Receipts and invoices are retained as per tax laws (typically 8 years)
• Once the retention period expires, documents are securely disposed of

8 Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the information we hold about you
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your information (subject to legal retention requirements)
• Right to Withdraw Consent: Withdraw consent for processing your information
• Right to Grievance: File a grievance regarding privacy concerns

To exercise these rights, please contact us using the details provided at the end of this policy.

9 Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences and improve your experience
• Analyze website traffic and usage patterns
• Display the current time, your IP address and location for informational purposes

You can disable cookies through your browser settings, but some features of the website may not function properly.

10 Third Party Links

Our website may contain links to official government portals and third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any external sites you visit.

11 Children Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children without parental consent. For services related to minors (such as minor PAN or Passport), we require valid documentation and consent from parents or legal guardians.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

By using our services, you acknowledge that you have read, understood and agree to this Privacy Policy.